Privacy Statement
Who we are:
MCBW Limited T/A Reduce Costs is a bespoke energy consultancy that provides impartial advice to businesses looking to better control their energy costs.
Our website is www.reducecosts.ie
We are committed to respecting and protecting your privacy and would like you to feel safe when you give us your personal details. We will always clearly identify ourselves in correspondence and on our website.
In order to provide you with relevant information, respond to your enquiries and requests for services we will sometimes request that you provide us with information about yourself. This Privacy Notice will inform you of the information we gather and how it is used.
In this document “we”, “our”, or “us” refer to MCBW Limited T/A Reduce Costs. Please read this statement carefully as this sets out the basis on which any personal data, we collect from you, or that you provide to us, will be processed by us.
The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.dataprotection.ie
For the purposes of the GDPR the data controller is:
MCBW Limited T/A Reduce Costs
5 Oak Drive
Hillview
Waterford
Ph: 085-264 2347
Accuracy of your personal data
Please keep us up to date with any changes to your personal data, this allows us to ensure that your personal data is kept accurate and up to date.
Purpose for processing your data
Personal data refers to any information relating to an identified or identifiable natural person (Data Subject). An identifiable natural person is one who can be identified, directly or indirectly, in particular, in reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
The type of personal data that we may process about you will depend on the service that you require from us.
Reduce Costs maintains the same privacy practices with respect to data that is collected off-line and on-line, and this notice also covers both those methods of data collection and use. Reduce Costs complies with EU General Data Protection Directive (GDPR) for the collection, use, and retention of all personal data.
We collect and process the following personal data:
Contact name, email address, business or home address and telephone number, IP address.
Should you apply to work at Reduce Costs, we collect personal information from you such as; Name, Contact Details, CV’s education and employment history.
Special Categories of personal data
We do not process any special category data for the purposes of our services, we ask that you do not provide any sensitive personal data (eg, gender, height, weight, medical information, religion, philosophical or political beliefs, financial data) in job applications.
We ask you to provide only the information that is necessary to submit a query to our website on our services.
How we get the information and why we have it
Website
Reduce Costs may collect domain information from your visit to customise and improve your experience on our website. This website may collect certain information from your visit, including the date and time of your access, the pages you have accessed, the name of the Internet Service Provider and the Internet Protocol (IP) address by which you are accessing the Internet, and the internet address from which you linked to our site, if applicable. We use this information to better understand how our website is being used so that we can improve its performance. Please see our cookies policy for more information on how this works.
We also use third party plug ins, by accessing these sites from our website you are providing information to them about your visit. These third-party entities have their own privacy policies which you should read and understand.
Direct interactions
You may provide us with your personal information when you;
- Fill in the query form on our website
- Book an appointment with us through our website
- Correspond with us via email, phone or otherwise
- Meet with us on a one-to-one (in person or virtually) and provide us with your personal information
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
|
Purpose / Activity |
Type of Data |
Lawful basis for processing including basis of legitimate interest |
|
To register you as a new customer To review your current energy bills To provide you with our services
|
(a) Identity (b) Contact
|
Performance of a contract with you
|
|
To arrange a recruitment interview with you To prepare for a recruitment interview with you
|
|
Pre-contractual necessity |
|
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us (c) Manage our accounts for revenue
|
(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications
|
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) (c) Necessary to comply with a legal obligation
|
|
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (C) notifying you of any new products that we feel may be of interest to you
|
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications
|
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) (d) Consent |
How long we hold your information
We keep your information for no longer than it is required or allowed. For information on the period your data is held for please contact us on info@reducecosts.ie
Who we are sharing your data with:
We may pass your personal data on to third-party service providers contracted to Reduce Costs while engaging with them to provide our services. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on your behalf. These third-party service providers such as energy suppliers and brokers have their own privacy policies in respect to the information.
We have reviewed all third parties we share your data with to ensure they are aware of their responsibilities under the GDPR. For more details on the third parties we use, please contact us on info@reducecosts.ie
Data Transfers
In some circumstances, it may be necessary for us to transfer your data outside the European Economic Area (EEA). We will only transfer data to receivers that are in countries approved by the EU Commission, or where there are the appropriate safeguards in place to protect your personal data. For further information on these appropriate safeguards, please email info@reducecosts.ie
Security
There are appropriate security measures in place to protect your data in the event of being accidentally lost or accessed without authorisation including;
- Your data is also limited to only the necessary parties that need to process your data for business purposes.
- Using secure servers to store your information
- Verifying the identity of any individual who requests access to information prior to granting them access to information
- Using encryption to secure personal data
- Only transferring your information via closed system or encrypted data transfers*
- Using multi-factor authentication to secure access to data
*transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk.
We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information
- Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances
- Your right to object – You have the right to ask us to stop processing your personal data for profiling or direct marketing
- Your right to restriction of processing – You have the right to object to the processing of your personal data in certain circumstances
- Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Exemptions may apply if the information requested is considered excessive or repetitive.
Please contact us at info@reducecosts.ie if you wish to make a request.
How to complain
In the event that you wish to make a complaint about how your personal data is being processed Reduce Costs or how your complaint has been handled, you have the right to lodge a complaint directly with the data supervisory authority and/or our Data Privacy Manager by emailing info@reducecosts.ie
Link below to the complaints section of the Data Commissioner website;
https://www.dataprotection.ie/docs/Making-a-Complaint-to-the-Data-Protection-Commissioner/r/18.htm
Or email Data Protection Commissioner to info@dataprotection.ie
Privacy Policy statement changes
Reduce Costs may change this policy from time to time. When such a change is made, we will post a revised version online. Changes will be effective from the point at which they are posted. It is your responsibility to review this privacy policy periodically, so you are aware of any changes. By using our services, you agree to this privacy policy.
This privacy policy was last updated June 2023